Rethinking Enterprise Security
Exponentially improved system manageability
Dramaticaly simplified policy creation
Launched useful, scalable, industry-leading and timely product
Trend Micro is an antivirus and content security company. Their flagship product, IMSS, was a gateway virus, spam, and content scanner for email in large enterprises. The support and engineering teams sent SOV Interactive’s Deb Voisin to visit complaining enterprise IT customers throughout North America to learn how they were using it and what workarounds they required for it to be useful.
Rigid separation of key functions and an unwieldy tree structure with unclear order of operations prevented users from building the granular and exception-filled security policies they needed to enforce. It also forced admins to build combination rules in scripts outside of the product interface.
The new design allowed users to combine as many criteria and actions as needed within one rule to meet their goals. It flattened policy-making into a set of more powerful, granularly defined rules that were easy to build and audit. It also added searchable, centralized reporting and quarantine information to the console across several servers to make the system more manageable.
Beta customers and industry analysts confirmed that the changes improved the product, validating it as a useful, scalable, and timely product design.
Brainstorming & Collaboration
Lean Iterative UX Design
Contextual Inquiry and User Research